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Hospital Billing Questions
These are some of the most frequently asked questions, explained in simple, practical terms:
Why do I get a statement if I have insurance?
The Florida Department of Insurance requires hospitals and other health care providers inform you of the total charges for services rendered, regardless of insurance coverage.
If an insurance company has not paid a claim after 60 days, we expect payment from you the insured. It will be up to you to seek reimbursement from your insurance carrier.
Why do I get more than one bill for one procedure or Admission?
Patients receive a bill from each provider who renders a service. This includes each physician, the hospital, and emergency department. Services provided by your personal physician are billed directly to you by the doctor's office. You may also receive a separate bill from a radiologist, anesthesiologist or pathologist for services rendered during your stay at the hospital.
Why do I have to give the same information and show my insurance cards every time I come to the hospital?
It is necessary to verify and update personal and financial information to accurately handle your account.
What if I forget to bring my insurance cards?
Unless a family member can bring the cards while you are still in the hospital or your insurance information is already in our computer from a previous visit, you will be requested to pay cash on your account. However, if you provide us with your insurance information after the date of service, we will file your claim for you.
Does the hospital accept checks and credit cards?
Yes you may pay by cash, money order or one of the credit cards including Visa, MasterCard, Discover of American Express. If you choose to pay by credit card, a form is available on your statement.
Why does my bill show charges for the day after I left the hospital?
Occasionally, a charge from a department is not entered into the computer until after the initial charges are posted to your account and the bill has been produced.
Please be aware that Patient Counselors will submit these "late charges" to your insurance company separately.
Where do I pay my bills not covered by insurance?
All registration areas can process payment at the time of service. Payment after date of service may be made at the cashier's office located in the main lobby or by mailing payment to the address on your statement.
What if I can't pay my bill?
You should immediately contact one of our Patient Counselors.
How can I get a copy of my medical record?
To protect your privacy, It is necessary for you to execute a release of information form in Health Information Services and request the part of you medical record desired. There is a $1.00 charge per page copying fee for this service. Any other request for access to your medical records will require a signed release from you prior to the request being filled.
If you have Additional Questions About Your Bill...
If you have any questions regarding your account, please contact a Patient Counselor. You may telephone the Patient Counselors at the numbers below, Monday through Friday, 8:00 a.m. to 4:30 p.m. CDT.
For last names beginning with:
A-L (850) 689-8174
M-Z (850) 689-8173